Privacy Policy

Information You Provide to Us

We collect and process information you provide directly to us via the Website. Personal data submitted through the Website include the details you submit when you:

• Fill out a contact form or request a quote
• Communicate with us via email or phone
• Request customer support or otherwise communicate with us

The types of information we may collect include your name, email address, phone number, address, service location, project details, and any other information you choose to provide.

To the extent you provide credit card information through third-party payment systems, that information is collected and processed by our third-party payment processor pursuant to their Privacy Policy and practices.

Information We Collect Automatically

When you access or use the Website we automatically collect information about you, including:

Log Files

We gather certain information about your use of the Website, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Website, and store it in log files.

Cookies and Tracking Technologies

We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

Information We Collect from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Website for purposes of advertising and user authentication. For example, if you interact with us through social media or other third-party platforms, we may have access to certain information from those platforms as authorized in your profile settings.

Use of Information

We may use information about you to:

• Provide, maintain and improve the Website
• Provide and deliver the services you request, process quote requests and send you related information, including confirmations and updates
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions and requests, and provide customer support
• Communicate with you about products, services, offers, promotions, and events offered by Creative Oak Floors
• Monitor and analyze trends, usage and activities in connection with the Website
• Detect, investigate and prevent fraud and other illegal activities and protect the rights and property of Creative Oak Floors and others
• Personalize and improve the Website and provide content or features that match user interests
• Notify you about important changes to the Website, including changes or updates to this Privacy Policy
• Consider you for possible employment at Creative Oak Floors in connection with an application that you submit
• Carry out any other purpose described to you at the time the information was collected

Sharing of Information

We may share your personal information as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf
• In response to a request for information if we believe disclosure is permitted by, in accordance with, or required by, any applicable law, regulation or legal process
• With any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or to protect the rights, property and safety of Creative Oak Floors or third parties
• In connection with, or during negotiations of, any merger, sale of Creative Oak Floors assets, financing or acquisition of all or a portion of our business by another company
• With analytics and search engine providers that assist us in the improvement and optimization of our Website
• With your consent or at your direction

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Third-Party Links

The Website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.

Advertising and Analytics

We may allow third-party companies to serve advertisements and collect information when you visit our Website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These companies may also use technologies such as cookies and web beacons to measure the effectiveness of their advertisements.

Marketing Communications

Where permitted in our legitimate interest or with your prior consent where required by law, we may use your personal information to provide you with promotional update communications by email about our services. You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing communications to you, or by contacting us at [email protected].

Security

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.

Your personal information will be retained by Creative Oak Floors as necessary and relevant to our legitimate interests and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce relevant terms of agreement or to identify, issue or resolve legal proceedings.

Transfer of Information to the U.S.

Creative Oak Floors is based in the United States. By accessing or using the Website or otherwise providing information to us, you understand that your information will be subject to processing, transfer and storage in and to the U.S. where you may not have the same rights and protections as you do under local law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Request access to the personal information we hold about you
• Request that any incorrect personal information about you be rectified
• Request that we erase your personal information
• Object to processing of your personal information
• Withdraw your consent at any time where we are processing personal data based on your consent

To exercise any of these rights, please contact us at [email protected].

Your Choices

Account Information

You may access, update or change personal information you have provided by emailing us at [email protected].

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

Promotional Communications

You may opt out of receiving promotional emails from Creative Oak Floors by following the instructions in those emails or by emailing [email protected]. If you opt out, we may still send you non-promotional emails, such as those about your requests or our ongoing business relations.

Children's Privacy

Our Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please contact us at [email protected].

California Privacy Rights

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at [email protected].